What is subscribe & save?

If you're a beer enthusiast who frequently orders from us, our subscribe & save service is tailor-made for you. By opting for subscribe and save, you can enjoy the convenience of having your favorite beers delivered right to your doorstep.

What are the benefits?

• Enjoy savings of up to 15% on your preferred items by subscribing to them, excluding shipping costs.
  
• Get free delivery on orders over £60 within the UK mainland, with charges applicable for

certain remote areas.

• Experience complete flexibility with the option to cancel, skip, or pause your subscription at any time.
• To be eligible for the discounted subscription customers are expected to commit for a minimum of 3 months.

How to get started

• To start your subscription, just go to the product page and choose the subscribe and save option instead of making a one-time purchase.
  
• Proceed to checkout like you normally would.
  
• Enjoy the convenience of having your favourite product delivered to you regularly without the hassle of reordering each time.

How can I manage my subscription?

1. To begin, ensure that you are logged into your Brains account where the subscription was initially taken out. In the event that you obtained a subscription without having a Brains account, kindly create one using the same email address you used for the subscription. You can easily create an account by visiting our website.

2. Once you have successfully logged in, you will have the ability to manage your subscription directly from your account. Alternatively, if you prefer, you can request an email that will grant you access to your account for subscription management purposes.

3. If you choose to request an email, you will receive a message containing a link. It is crucial that you click on this link to activate your account and gain access to your subscription management options.

4. In case you do not find the activation email in your inbox, we kindly ask you to check your spam folder as it may have been filtered there.

5. After clicking on the activation link, you will be able to easily manage your subscription by accessing the subscription link located on your account page.

What happens now I’ve ordered?

• An email will be sent to confirm your initial order.

• Subsequently, we will send you an email when your recurring order is processed, and another one with tracking details from Parcelforce once it has been shipped.
  
• You have the option to control your subscription by pausing it or modifying the quantities in your delivery.

What happens if my items are out of stock?

In the event that any item in your subscription order is unavailable, we will temporarily pause your order until all items are back in stock. Once everything is available, we will promptly ship out your complete order. Feel free to access your account and make changes to your recurring items whenever you need to.

Can I return my order if I change my mind?

• Once your order has been dispatched, we regret to inform you that it cannot be recalled or cancelled.
• To initiate a return for your beer, kindly send an email to shopenquiries@sabrain.com and they will assist you in arranging the return.
• Please keep in mind that any charges incurred for the return delivery will be the responsibility of the customer.

How do I change my subscription’s contents or frequency?

You can review your subscription here where you can add and remove items, as well as change the frequency of your order.

Can I change my next subscription’s due date?

Yes, you can login to your account to make any changes. Login to Account

How do I skip a delivery?

Login to Account to change your delivery settings.

How do I update my payment method on my subscription?

Yes, you can login to your account to make changes to change your payment method. Login to Account

How do I cancel my subscription?

In the unlikely event you would like to cancel your subscription please login to your account. Login to Account

What am I signing up to?

• SA Brain & Company Ltd offers a subscription service called Subscribe & Save, which allows customers to receive regular shipments of items.
• The benefits of the repeat order, the discount amount, and the delivery offer may be subject to change by SA Brain & Company Ltd at any time.
• When you subscribe to the Subscribe & Save service, your items will be automatically shipped to you monthly. You can cancel the subscription at any time provided you have received 3 orders. By placing an order, you give us permission to charge your card for future orders.